FAQ
1. Why is the flame melting the plastic on top of my jar candle?
A melting plastic seal on the 32oz jar candle could be attributed to a number of things. A draft in the room or an off center wick. Make sure that the wick is centered, and trimmed to a 1/4”. If this persists remove the plastic seal before burning again.
2. Do you use lead wicks?
Ted Shred’s Original Surfwax Candle Co. does not use lead wicks in any of our candle products. Some of our candles contain zinc core wicks. Zinc core wicks have many advantages over 100% cotton wicks. They are easier to relight, and they will not submerge as easily as cotton wicks, also zinc core wicks are 100% environmentally safe.
3. I spilled wax on my carpet! How do I remove it?
When the wax has hardened, gently remove the larger pieces of wax. Get a clean paper towel and place it over the wax spill. Using an iron on a low setting warm the paper towel. The wax will begin to melt and soak up into the towel. Blot the wax and repeat as necessary until wax is removed. We highly recommend consulting the fabric manufacturers instructions before trying this method of extraction.
4. Why do candles fade in color?
If you place your candles in direct sunlight, or it is exposed to strong lights. Your candles will fade in color. Place your candles in a cool dry place out of direct sunlight.
5. Why does my pillar candle overflow?
This occurs when the wax pool becomes too deep. We recommend extinguishing pillars every two hours. When the wax solidifies relight the candle.
6. What should I do if my candle smokes?
Smoking will occur whenever candle flame is disturbed, which allows minute particles of unburned carbon(soot) to escape from the flame. To minimize candle flickering, trim the wick to 1/4” before lighting, place-burning candles away from vents, drafts, or any other strong air currents. If a candle continues to significantly flicker or noticeably smoke it should be extinguished. Allow it to cool, trim wick , check for drafts, then relight.
Safety Tips
1. Candles should always be burned within sight.
2. Never leave a burning candle unattended.
3. Never burn a candle on or near anything flammable.
4. Keep candles out of reach of children and pets.
5. Read and follow all manufactures instructions carefully.
6. Trim the wick to 1/4” each time before burning.
7. Always use an appropriate Ted Shred’s candleholder for pillar on a stable heat resistant surface.
8. Extinguish a candle if it smokes, flickers or the flame becomes too high. Cool, trim wick, check for drafts and re-light.
9. Keep the wax pool free of wick trimmings, matches and debris at all times.
10. Always burn candles in a well-ventilated room.
11. Extinguish the flame if it comes too close to the holder or container. For the margin of safety , discontinue burning pillar candles when two inches of wax remains, or it has reached the Ted Shred’s band(1/2” in the jar or tin).
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VISITOR PRIVACY POLICY for www.tedshreds.com
Our Company is dedicated to protecting your privacy when you visit or communicate with our site or personnel. The Privacy Policy offered here, along with our terms of use offers an explanation regarding any personal data you may provide to us or that we garner from you.
The Policy is changed occasionally to update you regarding any changes, so please make sure you review the Privacy Policy.
[Our Data Controller is Edward Hennessey for purposes of the Data Protection Act of 1998.]
1. Data and Information Collected
To operate our website it is essential to collect or process certain data, such as the following:
1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).
1.2 Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.
1.3 Any data collected from communications to us from you, for any reason.
2. How we use Cookies
It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers.
Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.
Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you.
3. Information Use
Any information collected and stored regarding you is to enable us to offer better services to you. We may also use the data collected for the following:
3.1 We may use data you provided in order to offer you information you asked for from out site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.
3.2 Any commitments we made to you may require use of your information, used only to fulfill your request.
3.3 We may use your information to explain any changes our website has undergone such as structural or service/ product modifications, which could affect our service to you.
3.4 An existing customer may require contact regarding goods or services that were a subject of an earlier sale.
3.5 We will not use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest. We may contact you about these services or goods if you consented to the contact.
3.6 A new customer may be contacted by us if you have consented to such communication.
3.7 If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication. We will not allow your information collected while you were on our site to be used by us or a third party.
3.8 Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our site’s visitors.
4. Personal Data Storage
4.1 It is possible that we may collect transfer data from you regarding locations outside of the European Economic Area. This information is used for storing and processing. It may be processed by staff outside the European Economic Area, by a company who works for us or a supplier we have. An example is where we may process and conclude your order by using payment details or offering support services. You have agreed to this communication by processing and finalising your order. At any time you provide personal data, you agree to a transfer for processing and storage. We take all reasonable steps to ensure the safety of the data transfer in agreement with this privacy policy.
4.2 Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.
4.3 Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given. Information offered is therefore at your own risk. If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.
5. Sharing Your Information
5.2 Personal Information may be shared with third parties:
5.2.1 If we sell part or all of our business or assets we may share personal information to a third party.
5.2.2 When legally requested, we may share your information.
5.2.3 Fraud protection and to minimize credit risk may require a sharing of your information.
6. Third Party Links
Third Party Links to websites on our website are not included in our privacy policy. You will need to check their privacy policy regarding data. We do not accept liability or responsibility for third party links and their privacy policies.
7. Information Access
The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you. If you wish to have access to this information it may be subject to a $20 payment fee, used to cover our costs regarding the information you requested. If you wish to access this data please provide contact details below.
8. Contacting Us
We are happy to receive any queries, comments, or requests you may have regarding our Privacy Policy. Feel free and do not hesitate to use the following email to contact us: info@tedshreds.com.
____________________________________________ RETURN AND REFUND POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error,Ted Shred’s, LLC will look to compensate you for the return shipping. Items should be returned in their original product packaging noted on your packing slip.
All items accepted for return will be credited to the original credit card used for purchasing the order. Returns are credited to the purchasing credit card within 5 to 10 days after our billing department closes the Return. The refund will be for the full value of the items returned, unless otherwise noted. Shipping fees will not be refunded to your credit card.
To get started with a Return, simply contact us at info@tedshreds.com
or call (877) 936-1001.
____________________________________________ SHIPPING POLICY
Before we get into specifics, let us be clear on our shipping "philosophy":
- We want to get things to you as quickly as humanly possible;
- To keep things simple, we offer “flat rate” shipping on every product on our site every day;
- Under-commit; and over-deliver.
Our primary shipping service is UPS Worldship. Both are "ground" services that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Costa Mesa, CA).
Delivery Time
Delivery Time is dependent on 2 factors:
- "Availability". Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
- The method of delivery - our shipping method is UPS Worldship which generally takes 3 business days.
- Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Free Shipping Offers
100% of the products on our site include a shipping rate. This offer applies to "Standard Shipping" which will be UPS (5-7 days for cross-country delivery). Free shipping promotions may be available on certain items and will only be available on domestic shipments only.
Calculating Cost
Shipping costs are calculated on the website automatically during Checkout based on a flat rate for the items you are purchasing.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send us an email at service
Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send your invoice.
